Customer support
Policies, refund rules, edge-case playbooks — answered consistently across every shift and every tier.
Shared memoryPrivate preview
Your company's memory, structured for AI.
Knoq Company Brain turns scattered docs, Slack threads, and tribal knowledge into a living memory agents can actually use — and keeps it current as your team changes.
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The problem
Companies run on tribal knowledge: how refunds get processed, how pricing exceptions are decided, how incidents get triaged. The humans remember. The agents can't. Company Brain is the missing layer — it captures the how, keeps it organized, and feeds it to every Knoq session so answers stay consistent no matter who's asking.
How it works
Four steps from zero to running in production.
- Step 1
Seed
Upload your existing runbooks, policies, and style guides. Or point Knoq at a folder in Notion, Drive, or Confluence.
- Step 2
Learn
Every conversation contributes back. When someone corrects an answer or confirms a policy, the brain remembers it for next time.
- Step 3
Curate
A nightly review merges duplicates, resolves contradictions, and drops stale entries — so memory stays high-signal as your team evolves.
- Step 4
Scope
Knowledge gets scoped per org, per team, or per project. Read-only reference stores sit alongside personal scratch memory.
What you get
Built for the way teams actually ship work.
- Works across every connector you've already added — no separate pipeline
- Immutable version history with one-click rollback
- AES-256 encrypted at rest with scoped access
- Point-in-time redaction for GDPR and compliance requests
- Exportable as plain files — your knowledge stays portable
- Audit log shows which agent/session wrote each entry
Real scenarios
Where it earns its keep.
Engineering on-call
Incident runbooks, service ownership, past postmortems — surfaced before anyone has to dig through wikis.
Sales & CS
Deal-desk exceptions, pricing guardrails, competitive positioning — kept current without a quarterly rewrite.
Ops & finance
Month-close procedures, vendor policies, approval chains — captured once and applied everywhere.
Early signal
What the numbers say.
Benchmarks from the underlying platform research and early-customer pilots. Your mileage will vary with scope and setup.
~97%
Fewer first-pass errors
~30%
Faster verification
~6×
Higher task completion
Frequently asked
Things people ask us.
Does this replace my wiki or knowledge base?
No. It sits on top of them. Knoq still reads your existing tools in real time; Company Brain captures the extra context that usually lives in people's heads — decisions, exceptions, evolving practices.
How do we keep confidential knowledge out?
Memory inherits the same permission scopes as your connectors. Read-only reference stores are default for policy content. Admins review new entries in a diff view before they land in shared stores.
What happens if the brain learns something wrong?
Every change is versioned. You can roll back to any earlier snapshot with one click, or redact a specific entry from history while keeping the audit trail.
Is this available today?
We're onboarding a small cohort of private-preview customers. Join the waitlist and we'll reach out when the next batch opens.
Get early access
Be first on Company Brain.
We’re onboarding a small group before general release. Tell us a bit about your team and we’ll reach out when the next slot opens.
Keep exploring
Answers that grade themselves
Write a rubric once. Every answer is scored against it in an isolated context, and the agent keeps iterating until it passes.